Q. I received my order in a damaged condition. What should I do?
A. Please take a photo of the damaged condition and contact us.
It would be a shock to receive an item that is damaged. We are very careful with our packaging, but in rare circumstances, an item may be damaged. We will contact the shipping company based on the pictures we receive from the customer and send the new product again to the customer.

Q. Please tell me how to cook good rice!
A. We'll take care of it!
You don't need to buy anything else to enjoy delicious rice. For more details, please refer to the URL below:
https://rice-factory-ny.myshopify.com/pages/how-to-cook-delicious-rice

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- NY, NJ, CT

• Purchases of $30.00 to $49.99: $7.00
• Purchases under $30.00: $12.00
• Free shipping on purchases of $50 or more

- Other states (we do not currently ship to AK or HI)

• Purchases of $50.00 to $69.99: $12.00
• Purchases under $50.00: $20.00
• Free shipping on purchases of $70 or more

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We have set up a community page where customers can interact with each other about Rice Factory’s products and services! Please use it as a reference to help you shop!

・Only those who have an account can leave comments and create threads on the community page.
・If you already have an account with Rice Factory, you can use the same login to participate.

> Community Forum