Refund Policy

Returns

In principle, we do not accept returns or exchanges at the customer's convenience.

In the unlikely event that an item is missing, different from the one ordered, or arrives damaged, please contact us within 7 days via our Contact form for  info@trf-ny.com


Refunds (where applicable)

In the unlikely event that an item is missing, different from the one ordered, or arrives damaged, please contact us within 7 days. For compensation, please make an inquiry or visit info@trf-ny.com as the details of the compensation may depend on the delivery method.


Cancellation

We are unable to accept cancellations after the order has been completed, dispatched, or shipped.


Transport

To return a product, it must be sent by post to the following:

the rice factory NY
1019 Central Park Avenue,
Scarsdale, NY 10583